ABOUT ME

I help teams eliminate the guesswork in their training strategies by designing straightforward, brain-friendly content that drives performance. My focus is simple: transforming complex information into clear, actionable learning experiences that deliver measurable results for your agency. 

Karen M. Lang

Canadian Lakes, MI  (Remote /Hybrid)

karenlangid@gmail.com   |   karenlangid.com   |   linkedin.com/in/karen-langid

Instructional Designer with over a decade of experience delivering measurable learning outcomes across federal, nonprofit, and corporate environments. Expert in translating complex subject matter into polished eLearning, video, and blended solutions using Articulate Storyline 360, Adobe Creative Cloud, and AI-assisted workflows. Fluent across the full ADDIE/SAM lifecycle: needs analysis through deployment, Section 508 compliance, and Kirkpatrick-informed evaluation. Equally effective as a facilitator and on-camera presenter. Known for building scalable programs that outlast the project. Extensive experience in talent development and mentoring.

EXPERIENCE 

Customer Service Specialist   |   IDOL Courses  |  Remote                 Nov 2025 – Present

•    Support a learner community enrolled in instructional design professional development

      programs, resolving course-access issues, and advising students on ID tools and  

      resources across five platforms (Slack, Kajabi, Notion, Help Scout, Xperiencify LMS).

•    Cleared a months-long support backlog within two weeks and built a queue

      management system that sustains consistent response times — applying the same

      process-improvement thinking used in L&D program operations.

Freelance Instructional Designer   |   Mothers Helping Mothers  (Portfolio Project)  |  Remote Mar 2025 – Present

•    Designed and launched a bilingual eLearning course that doubled program reach —

      exceeding the 20% enrollment growth target set by stakeholders.

•    Built a complete ILT package (facilitator guide, participant guide, slide deck), giving 100+

      volunteers a consistent, professional training experience for the first time.

•    Created a coaching job aid that reduced live-training dependency and improved

      on-the-job performance support; embedded an automated MS Forms evaluation

      triggered at course completion.

Training Specialist   |   USDA APHIS Animal Care  |  Remote              Aug 2021 – Sep 2025

•    Developed 8 Storyline 360 eLearning courses and 6 microlearning videos, training 100+

      federal inspectors on exotic animal care — eliminating costly in-person travel while

      maintaining full regulatory compliance.

•    Facilitated 15 virtual webinars and 6 live presentations, earning top participant feedback

      scores; co-produced 1 hybrid conference event reaching a multi-agency audience.

•    Built and analyzed SurveyMonkey training-effectiveness surveys in Excel to identify skills

  gaps and drive data-informed decisions on future content priorities.

Training & Curriculum Specialist / Director   |   U.S. Air Force Child and Youth Programs  |  Various Locations             2011 – Aug 2021

•    Designed and delivered training curricula, maintaining 50–80 active learners enrolled at

      any given time — cumulatively training thousands of staff across multiple national and

      international installations.

•    Managed teams of up to 70, designing standardized SOPs and curricula adopted

      nationally, building the foundational L&D infrastructure for a distributed federal

      workforce.

SKILLS & TECHNOLOGY

Authoring & Media: Articulate Storyline 360 & Rise, Adobe Creative Cloud (Premiere Pro, Photoshop), Camtasia, Vyond

ID Methodology: ADDIE, SAM, Bloom's Taxonomy, Gagne's Nine Events, Merrill's Principles, Kirkpatrick Model

Platforms & Tools: MS Teams, Zoom, SurveyMonkey, MS Forms, LMS Administration, Notion, Help Scout, Kajabi, Slack

AI-Assisted Design: ChatGPT, Claude, Gemini, Copilot, Manus AI — applied to ID workflows, scripting, and rapid prototyping

Core Competencies: Needs Analysis, Storyboarding, Section 508 Compliance, Virtual Facilitation, Learning Analytics

EDUCATION & CREDENTIALS

B.S., Social Science   |   Grand Valley State University

CPTD Certificate Program  (In Progress)   |   IDOL Academy  (Instructional Design, Adult Learning Theory, Performance Consulting)

Articulate Storyline Certifications (Advanced)   |   Knowledge Academy  &  Yukon Learning (Beginner–Advanced)

Portfolio: karenlangid.com   —   Storyline 360 samples, ILT materials, job aids, bilingual eLearning